When identity theft strikes, every second matters.
At defend-id, we deliver more than just protection. We provide fast, real, human support when it’s needed most. Throughout Q2 2025, our U.S.-based service team consistently surpassed industry standards. This level of performance isn’t accidental — it reflects our deep commitment to providing exceptional identity theft protection customer service.
📊 Q2 2025 Service Performance Snapshot
Here’s how our service center — powered by our partner, Merchants Information Solutions — performed during the second quarter of 2025:
| Metric | Result | Goal |
|---|---|---|
| Abandon Rate | 1.30% | ≤ 3% |
| Average Speed to Answer | 13 seconds | ≤ 20 seconds |
| Calls Answered in 20 Seconds or Less | 88.5% | ≥ 80% |
Clearly, speed and responsiveness are not optional — they’re essential. These metrics demonstrate how we deliver calm in the middle of a crisis.
💬 Hear It From the People We Help
Our clients consistently share how much our identity theft protection customer service matters in their moment of need:
“She was nothing short of wonderful to work with… I truly appreciate her for that!”
— Bradley B.
“Very professional and great with giving peace of mind. Thank you!”
— Kimberly T.
“My specialist was amazing — courteous, prompt, and professional. I’ll recommend your services.”
— Moises C.
“She did such a good job I’m in love with the service. Thanks!”
— Gary W.
These are more than reviews — they are proof of impact.
🤝 Why Standards Matter in Identity Theft Protection Customer Service
Identity theft is not just a financial issue — it’s personal. It disrupts lives, distracts employees, and creates uncertainty. That’s why we invest so heavily in the human side of protection.
By combining rapid response times with compassionate support, we help your people feel seen, heard, and protected. For our clients and partners, this is the real difference — identity theft protection that feels personal.
🔗 Let’s Bring Better Support to Your Team
Whether you’re managing employee benefits or supporting borrowers at scale, defend-id offers unmatched customer service.
👉 Learn how to partner with us — and give your people the peace of mind they deserve.
