When identity theft strikes, the panic can be paralyzing. Credit cards are frozen, accounts locked, and hours vanish chasing answers. A fully-managed recovery service changes that story—replacing stress with expert guidance and measurable peace of mind.
While many vendors claim “full service,” few define what that really means. Here’s how defend-id sets the gold standard for true fully-managed recovery.
What “Fully-Managed Recovery” Really Means
Fully-managed recovery means a dedicated, certified Recovery Advocate does the work for the victim—filing disputes, contacting creditors, and restoring identities to pre-theft status.
Unlike DIY credit-monitoring add-ons, this model provides:
-
24/7/365 access to recovery support and your secure Identity Care Center
-
Coverage for every fraud type—financial, medical, criminal, even acts of terrorism
-
Certified professionals (FCRA, FACT Act, CITRMS, licensed PI credentialed)
-
Limited Power of Attorney authority, allowing advocates to act directly on the victim’s behalf
-
12 months of post-resolution follow-up to confirm every record is cleared
That’s peace of mind—and productivity—restored.
| Feature | What It Delivers |
|---|---|
| Customized Recovery Plan | Personalized steps for each fraud type—medical, financial, criminal, or synthetic ID. |
| Identity Care Account | Secure portal to track case progress, upload documents, and message your advocate 24/7. |
| Credit Monitoring & Alerts | Ongoing alerts during and 12 months after recovery to prevent repeat fraud. |
| Credit Freeze & Dispute Assistance | Hands-on help placing/removing freezes and correcting bureau errors. |
| Lost-Document Replacement | Rapid replacement of IDs, cards, and records to minimize downtime. |
| Three-Generation Family Coverage | Extends to spouses, dependents, and parents — with 12 months of service after death . |
Why It Matters to Employers
For HR and finance leaders, identity theft isn’t just personal—it’s operational.
Each incident can consume 30–100 employee work-hours in lost productivity and stress .
Providing fully-managed recovery as a paid or voluntary benefit:
-
Shields employees (and families) from financial chaos and anxiety
-
Demonstrates a duty-of-care culture that strengthens retention and employer brand
-
Costs ≤ $5 PEPM, far less than even a single unresolved incident
-
Reduces liability exposure under expanding state privacy laws
The defend-id Difference
defend-id delivers enterprise-grade recovery to groups as small as two employees.
Every member receives the same certified-advocate experience Fortune 500 companies rely on—now scaled for mid-market organizations.
You’re not buying another monitoring app; you’re giving your team a place to turn when it matters most.
Conclusion
Monitoring tells you something went wrong.
Fully-managed recovery ensures it’s made right.
By offering a plan that covers every family member and manages every step, employers deliver genuine peace of mind—and reclaim valuable time and trust after an incident.
With defend-id, recovery isn’t a DIY journey; it’s a guided return to normal.
