When it comes to identity recovery services, performance and customer satisfaction are non-negotiable. At defend-id, we pride ourselves on not just meeting industry standards but exceeding them. With a robust service offering that includes expert Recovery Advocates, tailored recovery plans, and unmatched responsiveness, here’s how we make a difference.
Service Level Standards: A Benchmark of Excellence
Our commitment to customer service is reflected in our Q4 Service Level Statistics for 2024, which highlight how we consistently surpass expectations:
- Abandon Rate: Achieved 2.2%, significantly better than the 3% industry maximum.
- Average Speed to Answer: 15 seconds, outperforming the 20-second goal.
- Calls Answered in 20 Seconds or Less: 82.4%, exceeding the 80% minimum standard.
These metrics showcase our focus on quick, efficient, and reliable service, ensuring our customers feel supported when they need us most.
What Sets Our Recovery Services Apart
Dedicated Recovery Advocates
A Certified Recovery Advocate personally assists every customer, providing a single point of contact throughout the recovery process. Our advocates are highly trained, holding certifications such as FCRA, FACT Act, and CITRMS, and are often licensed private investigators. Their responsibilities include:
- Contacting creditors and government offices on your behalf.
- Providing criminal investigation assistance and law enforcement-grade case files.
- Managing every step until your identity is fully restored to pre-event status.
Personalized Recovery Plans
Identity theft cases vary widely, which is why we create customized recovery plans for every client. Whether it’s medical, financial, or criminal identity theft, our comprehensive plans include:
- Fraud packet preparation with limited power of attorney.
- Our team provides secure access to important documents through an Identity Care Account.
- 12 months of follow-up after resolution.
Customer Testimonials: Real Stories of Recovery Service Success
Our recovery services have left a lasting impression on countless customers. Here are some real stories that highlight the human impact of our services:
- Veronica S.: “Due to my Restoration Specialist’s thoroughness, I felt like I didn’t have to worry about anything being missed.”
- Stanley T.: “I was pleased with my advocate’s understanding and her ability to reframe my issue, making me realize it could’ve been worse.”
- John D.: “She stayed with us until everything was resolved. I’m glad to continue working with her. She deserves 5 stars!”
- Roxanne B.: “My Recovery Advocate is simply the best!”
- Richard E.: “Personable, professional, and detailed – I greatly appreciated the services!”.
These testimonials reflect our team’s dedication to solving problems and providing peace of mind.
Unmatched Features for a Complete Solution
Our fully managed recovery services come with a host of benefits, including:
24/7/365 Support
You’ll have access to an Identity Care Center anytime you need it, ensuring prompt assistance no matter the situation.
Comprehensive Coverage
We cover all types of identity fraud, from medical to financial and even acts of terrorism. This ensures you’re always protected, regardless of the type of fraud committed against you.
Family-Centric Approach
Our services extend to your entire family, including dependents and even deceased family members for up to 12 months after their passing.
Lost Document Assistance
If you lose important documents, we’ll help you cancel credit cards, place credit freezes, and recover stolen credentials.
Secure Credential Vault
Store up to 100 pieces of personal and account information in a secure online location, easily accessible during emergencies.
Why Choose Us?
Our identity recovery services cater to both individuals and small businesses. Unlike larger providers who often have cumbersome and bureaucratic processes, we offer streamlined and effective solutions tailored to your unique needs. With defend-id, you’re just minutes away from “peace of mind with a place to turn”.
FAQs About Our Recovery Services
1. How quickly will I be assigned a Recovery Advocate?
A dedicated advocate will immediately assist you when you report an incident.
2. What types of identity theft do you cover?
We handle all types, including financial, medical, criminal, and even acts of terrorism.
3. Is there a limit to the number of cases my advocate can handle?
No, your advocate will work tirelessly until all fraudulent activity has been addressed and resolved.
4. How long does post-recovery monitoring last?
We provide 12 months of follow-up monitoring to ensure there are no residual issues.
5. Do family members receive the same level of service?
Yes, all qualifying family members are covered under our recovery plans.
6. Can you assist with pre-existing identity theft cases?
Absolutely! Even if the event occurred before you became a member, our advocates will help remediate it.
Conclusion
At defend-id, we understand that identity theft can be an overwhelming experience. Our high-performance standards, comprehensive recovery services, and heartfelt customer testimonials demonstrate our commitment to restoring your peace of mind. Whether you’re dealing with a lost wallet, fraudulent transactions, or more severe identity theft, we’re here to help every step of the way.
Get started today and experience the difference, visit www.defend-id.com!
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